Bouquets and Thanks

 

This is is a very short post today.  The furniture arrived safely and two strong young men manhandled it into place.  We were guided by the drawings my friend had left for me. So a good job well done.

—————–

garden storage box

On Saturday I complained about a flat pack I had received that proved impossible to put together. I then went on to say that I would have to start the protracted dealing with the supplier to get my money refunded.

I sent off my email and today I was very pleasantly surprised to receive a response. There was an apology because the goods were damaged and a promise to refund my money in full onto the credit card I had used to make the purchase.

The email went on to say that in this instance the company did not require the box to be returned and asked me to dispose of it.

How’s that for service. I’ll certainly continue to use this supplier in the future and will recommend them to all my friends.

“Customers may forget what you said but they’ll never forget how you made them feel” – Unknown

Down to the wire again – 23.50.

Note to self –  must try to get this blog done earlier in the day.

Advertisements

4 responses to “Bouquets and Thanks

  1. That’s great that things worked out. It’s the same with repairs, if the company you deal with makes you happy, you will use them again. Hopefully not too often. Have a great day.

  2. I almost never try and get my money back. I find when I add up the amount of time required it usually adds up to be less value per hour than what I earn at my job. It never occurred to me that someone has had a good experience with a supplier.

So what's on your mind?

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s